Global Presence: MENA | APAC

IT Helpdesk

Our IT support packages are intended to provide high service quality at reasonable pricing, while also being adaptable enough to fit the demands of different sorts of enterprises.

Our IT helpdesk services provide the finest IT support and services in Dubai and around the United Arab Emirates.


IT Support Options

Businesses who need comprehensive, high-quality, proactive assistance but would like to minimise expenses and steer clear of variable monthly prices would benefit greatly from the complete support package, which delivers all of the aforementioned IT services for a single, all-inclusive rate. This bundle is adaptable to your changing demands and covers the essential IT services your company need.

  • 1. Assistance for everyone
  • 2. Audit of your network's safety and performance at no cost to you
  • 3. Help with technology, both virtually and physically
  • 4. Provide ongoing maintenance and technical support for all workstations and servers
  • 5. Support and maintenance for the telephone system
  • 6. Comprehensive network device maintenance and support
  • 7. Upkeep of the Attendance and Video Surveillance System
  • 8. Exceptionally competent and devoted staff
  • 9. Assistance requests by phone and electronic mail
  • 10. SLA- and response-time-committed for lightning-fast service
  • 11. Using cutting-edge troubleshooting software, we were able to shorten the time it took to resolve the issue significantly.
  • 12. Approval of Apple products and software
  • 13. Computers are subject to periodic remote maintenance (antivirus, service pack, health check, etc.)

While it is true that the majority of our customers need some kind of IT support, the nature of that support may vary widely based on factors such as the nature of the business, the number of locations, the mobility of the workforce, and the nature of the security needs.

Those are all considerations that Perilune Networks is aware of and why they want to meet with you to learn more about your organisation, do an analysis of your requirements, and design a custom solution that meets your demands. Numerous customers choose our Custom fit Made Support Package because it is specifically designed to meet their company's requirements. Even with a custom Business IT support plan, we may offer you our Bundle and Full Support models.

The bundle package is a reactive solution appropriate for small company settings that need IT help on-demand.

A minimal monthly cost gives you access to the full spectrum of support services, while guaranteeing that you only pay for the services you actually use.

Adaptable and Cost Effective

Adaptable and Cost Effective

Perilune Networks provides a variety of IT support packages to businesses seeking to streamline the IT help their employees get.

You may choose from any of our basic service packages, or we can create a custom service plan for you.

Network Assistance

Perilune Networks has vast expertise with network installation and upgrades and can design and install any sorts of network equipment.

We can handle anything from the installation of network equipment for a new office to the improvement of the voice and data network for a large organization.

Network Assistance

Domains of Competence

  • Installation of a Network for a New Office Upgrade of All Network Types
  • Office and contact centre IP Telephone Systems
  • Wireless Networking Technologies
  • Security perimeters and access control systems
  • Local, Metropolitan and Campus Network Systems

Network Support Services

Support Help Desk

Our Network Support Help Desk is open 24 hours a day, seven days a week, including weekends and holidays, in order to provide you with the finest support in the event of a network crisis.

Help Desk for Remote Networks

Your company can get back up and running as soon as possible with the help of qualified professionals who can quickly identify and resolve any network faults.

On-Site Technology Support

Although it is often possible to resolve issues quickly through remote access, there are situations when having an engineer on-site is preferable. We respond rapidly to any form of interruption and adhere to strict service level agreements (SLAs).

Keeping tabs on Networks

In the event of a network problem, our Network Operations Center will immediately notify both our team and yours through our cloud-based monitoring system.


Server Support

Your organization's servers are the core of its computer infrastructure and need specific care to keep operations coordinated and running smoothly.

Perilune Networks specialises in providing remediation and remote server administration services. Our educated and seasoned specialists monitor and maintain your servers, ensuring that they operate effectively and are not exposed to dangers that might put your business at risk.

  • Virtual Server Management

Extend the scope of your computer infrastructure with the aid of a powerful hypervisor.

As more and more enterprises migrate their computer infrastructure to the cloud, virtual servers are in more demand than ever.

Perilune Networks provides IT Support 24x7x365 as well as monitoring and maintenance of this infrastructure, since these virtual servers are as dependent, if not more so, than traditional on-premise workstations.

Whether you host your own servers, collocate them, or depend on cloud-based solutions, you may benefit from our managed server care.

  • Consulting on Server Solution Technologies

Perilune Networks extends its help to examine your present IT infrastructure, assess your organization's requirements, and build upgrades appropriately whether you are planning to grow your company or have identified network deficiencies.

Perilune Networks is partnered with some of the most well-known hardware and software suppliers and can offer you with customised, cost-effective solutions that will help you to match your IT infrastructure with your present and future demands.

  • Aim for the Highest Possible Availability of Your Servers

Gain confidence in knowing that your servers are always monitored.

Perilune Networks specialists are well-versed in industry best practises to guarantee your IT infrastructure performs as you need it, mitigating server-level problems that cause expensive downtime.

Our proactive maintenance and round-the-clock assistance ensure that your servers will always be up and running smoothly. The best part is that we will know right away if there is a major issue with your server, and we can move fast to fix it. By making sure your server is always up, we eliminate any potential delays in operations that might have an adverse effect on output.

If you pick one of our fully managed IT support packages, server support is included as standard at the low monthly flat charge we provide.


To keep up with the fast-paced corporate environment of today, it is essential to adapt to new technologies as they become available.

When your business requires IT consulting services or project management to implement technological changes, we are here to help. For every technological endeavour, Perilune Networks may provide design and implementation services.


Office IT Outfitting

  • As organisations age, they often demand greater locations to fulfil their expanding needs
  • When your firm has to relocate to a new office facility, Perilune Networks can assist.
  • We can design and construct the IT infrastructure for your new facility and relocate all services with minimal downtime.

Project Advisory Services

  • Frequently, your IT infrastructure must be updated to accommodate expansion or technological advancements
  • These difficulties are not exceptional, but they may be complicated given the abundance of alternatives accessible to firms today.
  • We can advise customers on the finest possibilities and assist you in selecting the one that best meets your requirements.

Virtualization and Other Cloud-Based Services

  • When the time comes to upgrade your company's hardware, you may want to look into implementing some kind of application and software virtualization, either locally or in the cloud.
  • Perilune Networks can help you move your servers into a virtual setting, which will increase system flexibility while decreasing the cost of administration, upgrades, and energy.

Designing and Constructing Data Centers

  • Data centre relocation and migration is difficult and expensive, regardless of whether you construct it yourself or hire a third party.
  • Allow the specialists at Perilune Networks to design and instal your new data centre and then seamlessly migrate your IT services, like we have done for many other businesses, to minimise system downtime and protect your data.

Modernization of Tech

  • Perilune Networks is ready to assist you with any migration or hardware upgrade requirements you may have as you modernise your company's information technology infrastructure.
  • Because of the relationships we've built, we can find the most cost-effective and reliable options on the market.


Perilune Networks offer a comprehensive range of IT Support Services in UAE such as:-

  • Managed IT Services
  • IT Consultation
  • Cybersecurity Services
  • All IT Services
  • Smart IoT Services
  • Solar Energy Solutions

Yes, our company is fully licensed and registered to provide IT Support & Services in UAE. We comply with all local regulations and ensure that our services meet the highest industry standards.

Absolutely. Our IT technicians are highly qualified, certified, and experienced professionals. They undergo continuous training to stay updated with the latest technologies and best practices.

Yes, Perilune Networks offer 24/7 support for IT issues to ensure that your business operations run smoothly without interruption. You can reach our support team through various communication channels.

Perilune Networks offer cybersecurity services include risk assessments, threat detection, firewall setup, employee training, and incident response. We can tailor a cybersecurity strategy to protect your business against evolving threats.

To receive a quote for Best IT Support in UAE & other services, please get in touch with us through our contact information. We'll gather information about your requirements and provide you with a detailed, customized quote instantly.

Discover how we can help your business grow

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    Perilune Networks FZC,
    Al Shmookh Business Center,
    One UAQ, UAQ Free Trade Zone,
    Umm Al Quwain, U.A.E.

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